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Existing members can submit your request here?
Click here to upgrade or downgrade your memberhip »
Click here to send us an email to upgrade or downgrade your membership7.0 Can you change your membership to another category?
Yes, you can change the category of your membership; this is subject to a new 12 or 3 month commitment term effective from the date your change is effective from. For example; if you are on a 12 month peak you may change to a new 12 month off peak but not a 3 month membership. No refund is available for annual membership if you wish to change to a lower rate category membership: You can not change a 12 month membership to a 3 month membership. Upgrades can be made with immediate effect but for downgrades we require notice by the 15th of the month in order for changes to be effective from the next following calendar month, any notice received on or after the 16th day of a calendar month will mean that the earliest that the downgrade will be effective is from the end of the last day of the following calendar month.
7.1 If you are a monthly instalment member your direct debit rate will be amended.
7.2 If you are on annual membership and you wish to upgrade your membership to a higher category you will be asked to pay the balance by cash, credit or debit card at the time of the request.
7.3 If you are a flexible monthly member your direct debit will be amended. In each case provided you complete a change of status form to be completed at reception.
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Click here to freeze your memberhip »
Click here to send us an email to freeze your membership4.2 Can you suspend or freeze your membership?
If you wish to suspend or freeze your membership you may notify us with your request by completing a change of status form at reception or otherwise giving us notice via the contact us section of our website at www.dolphinfitnessclub.co.uk. You will also have to pay the freeze fee set out in the club price list current at the time you freeze your membership. Your membership can be frozen for one or more calendar months (but cannot be frozen for part of any month). You may freeze your membership for a minimum of 1 up to a maximum of 6 months. You can notify us at any time that you would like to freeze your membership but we need a certain amount minimum notice. We must receive your notice by the 15th day of a month if you want to freeze your membership of the next following calendar month. Any notice received on or after the 16th day of a calendar month will mean that the earliest that the freeze will be effective is from the end of the last day of the following calendar month. You will not be able to use your membership during any freeze period. Freezing your membership does not form part of your initial commitment period.
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Click here to cancel your memberhip »
Click here to send us an email to cancel your membership8.0 How can your membership be terminated?
8.1 Provided you have completed your initial commitment period you may give us notice to terminate your membership without cause either by completing a cancellation request form at the club reception or otherwise giving us notice of cancellation via the contact us section of our website at www.dolphinfitnessclub.co.uk, either of which constitutes a valid notice of termination. Monthly membership lasts for one rolling month unless we are in serious breach entitling you to terminate your membership sooner as set out below in paragraph 8.2. Notice of termination without cause must be received by our club no later than the 1st day of your next full calendar month. If your notice of termination is not received by the 1st of the month then your membership will automatically renew for a further one month. Cancellation within 7 days must be received within 7 days of signing your membership application.
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